Organic Skincare by Catalina Aristizabal — Clean Beauty crafted for radiant, healthy skin.

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This is an automatic subscription purchase.

Your order will renew monthly so you never run out of your favorite product.

Cancellation policy

Last updated: October 8, 2025

1) Scope

This policy applies to subscriptions (auto-renewals) and one-time orders placed on terramistica.us.

2) Subscription cancellations

  • Notice required: To cancel your subscription, we require 30 days’ email notice prior to your next renewal date. Please email soycliente@terramistica.us.

  • What to include: Provide your full name, the email linked to your account, and the subscription details (product/frequency) you wish to cancel.

  • Processing & confirmation: You will receive a confirmation email. If you do not receive it within 24 hours, please reach out again to ensure your request was processed.

  • Orders in queue: If your upcoming renewal has already entered the fulfillment/shipping queue, that cycle cannot be canceled and will ship as scheduled. The cancellation will apply to future cycles.

  • Charges already captured: Amounts already charged when we receive your request are non-refundable if the order is in preparation or shipped.

  • Pause/skip: If you prefer not to cancel permanently, you may pause your subscription or skip a delivery. Please email us 30 days in advance.

3) Subscription changes

You may request changes (product, frequency, shipping address, payment method) 30 days before the next renewal. Late requests may take effect on the following cycle.

4) One-time order cancellations

One-time orders can be modified or canceled if they have not yet been processed (picked/packed/carrier pickup). Contact us as soon as possible at soycliente@terramistica.us with your order number.

  • If the order has already been processed or shipped, it cannot be canceled. You may initiate a return per our Refunds & Returns Policy.

5) Sale / Final Sale items

Items marked “Final Sale” or certain promotions are non-cancelable and non-refundable once the purchase is confirmed.

6) Payment failures & retries

If your payment method fails, we may retry charges and/or request you to update the payment method. If not resolved on time, we may pause or cancel the subscription.

7) Contact